"Your call is important to us"

I sit here at my desk... waiting.. waiting for my turn to talk to a NJCLASS representative.

In the amount of time I have been on hold I have completed the following things:

waiting 14 minutes and lost connection... had to redial and start the "press three to talk to a representative" process over again..
cooked lunch
ate lunch
put on make up
blow dried my hair
brushed my teeth
checked my email and facebook....and twitter
typed this blog post

I am starting to strongly dislike the woman's voice on the other end... she keeps telling me "The call volume is high right now and that I can leave a message or to hang up and try again later.."

26 minutes (on this second call) later I am still waiting...

to make it worse.. that last time I talked to someone at NJCLASS they made me cry because they were so rude to me.  Can't wait until someone answers..

patience...
patience...

*******

47 minutes later.. talked to a representative. 

She did not make me cry.

she actually called me "dear."

NJCLASS, you have not redeemed yourself in efficiency, but maybe a little bit in the department of my emotional well-being.

They are going to mail me the necessary paper... 

Lord please don't make me call the 800 number again..